Great customer service starts with great people. Before being selected, ColdStar customer account managers must meet high standards for experience, education and standardized testing. ColdStar account managers oversee all aspects of the business you entrust to us. We employ smart, motivated people who take pride in their work and are happy to commit themselves to the job of keeping both you and the rest of your ColdStar team informed about all pertinent details related to our work for you.
One simple approach: we always give our best.
Smart people are just part of our commitment to excellent services. ColdStar also fosters a culture of pride and responsiveness. We have always emphasized the importance of critical customer service practices, including answering phone calls in a timely manner and owning a customer's question until it is answer to satisfaction.
When you call us, you can be confident that you won't be left hanging with a question or request for information. It's another fundamental and critical way we own what we do. We always do our best, and we work to push our best even further.